VoIP telephony solutions for hybrid work
Voice over IP and hybrid work environments
Heard about VoIP and not sure if it’s the right solution for your business?
This popular service is the modern way to make phone calls, especially for small to medium businesses wanting to communicate more efficiently.
If you’re exploring making calls without a physical landline, let us help you understand what VoIP is, how it works, and how you can find the best VoIP provider.
The rise of hybrid and mixed work environments has underscored the importance of reliable communication tools. According to a report by McKinsey, 52% of employees prefer a hybrid work model post-pandemic. This shift demands robust and dependable VoIP solutions to ensure seamless communication and collaboration, regardless of location.
In a hybrid work environment, the quality of VoIP services can directly impact productivity and collaboration. Poor call quality, dropped calls, and inconsistent service can disrupt meetings, hinder teamwork, and lead to frustration. Conversely, a reliable VoIP provider ensures that communication remains clear and uninterrupted, enabling employees to collaborate effectively.
What to look for in a VoIP provider
Service quality and reliability: VoIP providers with an established reputation have a history of delivering consistent and high-quality service. These providers invest in high-quality infrastructure to deliver clear voice communication. According to a study by Frost & Sullivan, businesses experience a 32% increase in productivity with high-quality VoIP services.
Infrastructure and support: Established VoIP providers with their own infrastructure can offer better support and reliability. These providers are less likely to blame third parties when issues arise and are more committed to resolving problems quickly. A provider with a strong infrastructure is also better equipped to handle high call volumes and ensure minimal downtime.
The role of upstream providers: Given that VoIP is often a reseller product, the importance of having a dependable wholesaler or upstream provider cannot be overstated. The upstream provider’s infrastructure, reliability, and support capabilities directly impact the end-user experience. Selecting a VoIP reseller that partners with a reputable upstream provider ensures that the entire chain of service delivery is robust and reliable.
Trust and longevity: Established VoIP providers with years, if not decades, in the market have built trust through consistent performance and customer satisfaction. Their longevity is a testament to their ability to adapt, innovate, and maintain high service standards. Trusting a provider with a solid track record gives businesses confidence in the reliability and quality of their communication infrastructure.
In South Africa, businesses are increasingly recognizing the importance of reliable VoIP services. A recent survey revealed that 45% of South African businesses experienced improved communication and productivity after switching to a reputable VoIP provider. These businesses reported fewer call drops, better call quality, and more reliable customer support.
Speak to us about selecting a VoIP provider that delivers quality, reliability, and long-term solutions for your business requirements.
