sign-up

Wanatel Call Centre Suite

call-centreThe Wanatel Call Centre Suite is a call centre software solution built around the understandings that Call Centre’s need options and flexibility to meet their requirement. We also offer all the tools you need to succeed in your business, like Wanatel Call Centre Metrics (an advance reporting module) and Wanatel Auto dialer to provide mass outbound calling.

call_centre_suite_orangecall_centre_metricsauto_diallerpricing

Our Call Centre software delivers a reliable and highly-customizable contact center solution with sophisticated features and functionality for a broad range of call centers – on-premises or in the cloud and will allow your agents to have more professional interactions.

The Wanatel Call Centre Suite is a call centre software solution built around the understandings that Call Centre’s need options and flexibility to meet their requirement. We also offer all the tools you need to succeed in your business, like Wanatel Call Centre Metrics(an advance reporting module) and Wanatel Auto dialer to provide mass outbound calling.

Our Call Centre software delivers a reliable and highly-customizable contact center solution with sophisticated features and functionality for a broad range of call centers – on-premises or in the cloud and will allow your agents to have more professional interactions.

Wanatel Call Centre Suite features:

  • Can be deployed on-premises or hosted
  • Integration with Wanatel PBX
  • ​Integrated IVR/Auto Attendants – callers can be directed to appropriate queues by following simple voice prompts
  • Automatic Call Distribution (ACD) – callers are routed to the right queues based on the agents skills and availability (in option)
  • Call Queuing – callers never receive a busy signal and can wait in a queue until an agent becomes available
  • Remote Agents – agents can login from remote geographically
  • Monitoring and Reporting – both real-time monitoring and historical reporting provides Call Center management
  • Manager interfaceto monitor agents in real time
  • Hardware and Software
  • Set different campaigns and Music On Hold for different agents
  • Automatically stores a list of numbers to be called back later
  • Inbound & Outbound control
  • Call recording
  • IVR

Whatever your requirements, Wanatel can deliver a successful call centre solution to meet your requirements.

Get all the benefits of enterprise level call center software, without expensive fees and compromising a single feature.

Get all the benefits of enterprise level call center software, without expensive fees and compromising a single feature.