AI voice agent for business calls
Answer more calls. Handle the routine stuff. Keep business moving.
Wanatel AI Agent is an AI voice agent and virtual receptionist that can answer incoming business calls, understand what the caller needs, capture and qualify enquiries, route calls and help move the conversation to the next step.
It gives businesses another way to stay responsive when teams are busy, after hours or simply unable to pick up every call.
For Wanatel resellers, it also creates a practical new service to take to customers, built around a problem almost every business understands: what happens when the phone rings and nobody can answer?
01. Natural
CONVERSATIONS
02. 24/7
CALL HANDLING
03. Smart
CALL ROUTING
04. Lead
QUALIFICATION
Built for resellers
Wanatel AI Agent gives VoIP resellers a natural extension to their existing voice offering.
You are no longer limited to talking to customers about lines, extensions and PBX features. You can start with the way their business actually handles calls.
- What happens after hours?
- How many calls are missed?
- What questions does reception answer every day?
- How much time does the support team spend dealing with the same queries?
- What happens to a new sales enquiry if everybody is busy?
Those conversations uncover real business problems rather than creating another technology sales pitch.
AI Agent can then become an additional service in the customer environment, creating value for the customer and a new recurring revenue opportunity for the reseller.
For a broader look at where voice fits alongside AI and the rest of the communications stack, read Why voice still belongs in your reseller stack.
What is an AI voice agent?
An AI voice agent is a virtual receptionist that can answer and manage business calls using natural conversation rather than a traditional menu-based IVR.
Wanatel AI Agent can greet callers, understand why they are calling, answer routine questions, capture information, qualify enquiries and direct the call to the right person or next step.
It can work alongside your existing team rather than trying to replace it.
The repetitive, predictable conversations can be handled automatically. Calls that need judgement, specialist knowledge or a person can still be routed to the team.
From missed call to next step
Answering the phone is useful. Helping the caller actually get something done is better.
Wanatel AI Agent can be configured around the way a business works.
That could mean:
- answering common customer questions;
- capturing a new enquiry;
- qualifying a sales lead;
- routing a caller to the right person or department;
- handling calls outside normal business hours;
- guiding customers through routine processes;
- checking availability and booking an appointment into Google Calendar.
We explore this use case in more detail in From missed call to booked appointment: the front desk is changing.
A customer calling after hours, for example, could have their enquiry handled and their appointment booked while they are still on the line.
The call no longer has to end with: “Someone will get back to you.”
Try it in your own business first
The best use cases are often the simplest ones.
- A busy reception desk may need help handling overflow calls.
- A service business may want to capture enquiries while technicians are out on site.
- A practice may need help with appointments and general information.
- A reseller support desk may repeatedly receive calls about provisioning, porting, tickets or account queries.
- A sales team may want incoming enquiries qualified before they are passed to someone in the team.
The question is not, “Where can we use AI?”
A better place to start is:
What happens to our calls today when the right person cannot answer?
That is often where the real cost of a missed business call becomes visible.
Where can an AI receptionist help?
One of the easiest ways to understand Wanatel AI Agent is to use it.
Reseller support teams often spend time answering the same questions repeatedly: porting updates, ticket status, provisioning, extensions, accounts and common support queries.
Configure an AI Agent around one useful job and see what happens.
You do not have to automate an entire support desk.
Start with something repetitive. Learn from the calls. Improve the configuration. Then decide where else it makes sense.
Once you have experienced it in your own business, the conversation with customers becomes much easier.
What can Wanatel AI Agent do?
Answer calls 24/7
Stay available during busy periods, after hours or when the team cannot answer.
Hold natural conversations
Callers can explain what they need rather than working through a rigid menu of options.
Capture and qualify enquiries
Gather the information your team needs before the enquiry is handed over.
Route calls intelligently
Direct callers to the appropriate person, department or next step based on what they need.
Book appointments
Connect the AI Agent to Google Calendar so it can check availability and book appointments during the call.
Answer routine questions
Configure the agent around your business information, processes and frequently asked questions.
Support more than one language
Create a more accessible caller experience with multilingual support.
Hand over when a person is needed
Automation does not need to handle every conversation. Configure when and where the call should move to a member of the team.
Is an AI voice agent the same as an AI receptionist?
The terms are often used interchangeably. An AI receptionist is generally an AI voice agent configured to handle incoming calls, answer questions, capture information, route callers and support reception-related tasks.
Can Wanatel AI Agent answer calls after hours?
Yes. It can be configured to handle incoming calls when the business is closed or when the team is unavailable.
Can it transfer a caller to a real person?
Yes. The Agent can be configured to route calls to the appropriate person or team when human assistance is required, working alongside your Cloud PBX environment.
Can the AI Agent book appointments?
Yes. Wanatel AI Agent can integrate with Google Calendar, allowing it to check availability and book an appointment while the caller is still on the line.
Can it answer questions about my business?
The Agent can be configured using relevant business information so that it can deal with routine questions and guide callers appropriately.
Does it replace my receptionist or support team?
It does not have to. In many businesses, the best role for an AI Agent is to handle repetitive calls, after-hours enquiries and first-line interactions while people concentrate on conversations that need human judgement or expertise.
Can resellers use the AI Agent themselves?
Yes. Resellers can use Wanatel AI Agent within their own business as well as offer it to their customers.
Where should I start?
Choose a call type that happens regularly, is relatively predictable and takes unnecessary time from the team. Configure the Agent around that job, test it and build from there.
See what an AI receptionist could do in your business
Start with your own Wanatel AI Agent and experience it before taking it to customers.
Start with your 30-day trial.