Number Porting Guidelines

Transfer your geographic numbers with Wanatel

Wanatel’s Geographic Number Portability (GNP) product allows you to transfer your geographic telephone numbers from one service provider to another without changing your numbers. This gives your customers the flexibility to move providers while reducing costs and making expensive infrastructure, such as PRI lines and line rentals, redundant.

Porting structures and requirements

Individual Ports

Type	Description	Key Requirements	Charges	Turnaround Time
Analogue (Easy Port)	No infrastructure involved. Number deactivation required on current provider’s network.	Letter of Authorisation GNP Request Form Client ID Recent invoice (within 3 months)	R150.00 ex VAT per DID (once off) R29.00 ex VAT per DID (monthly)	10–15 working days
Analogue with ADSL	Porting the number will result in the loss of ADSL service.	All of the above Letter accepting ADSL loss Letter requesting replacement ADSL number	R150.00 ex VAT per DID (once off) R29.00 ex VAT per DID (monthly)	10–15 working days
Analogue with Fax	Porting the number will result in the loss of Fax service.	All of the above Letter accepting Fax loss	R150.00 ex VAT per DID (once off) R29.00 ex VAT per DID (monthly)	10–15 working days

Managed Ports

Type	Description	Key Requirements	Charges	Turnaround Time
PRI Lines	Requires Telkom technician for switch-over (100–300 numbers per PRI).	PRI Authorisation on business letterhead GNP Request Form Client ID Recent invoice	R799.00 ex VAT per block (once off) R69.00 ex VAT per DID (monthly)	28 working days
BRI Numbers	Requires Telkom technician for switch-over (1–30 numbers per BRI).	BRI Authorisation on business letterhead GNP Request Form Client ID Recent invoice	R750.00 ex VAT per block (once off) R69.00 ex VAT per DID (monthly)	28 working days
Non-geographical (086 / 087)	Portable number range.	Authorisation Letter GNP Request Form Client ID Recent invoice	R150.00 ex VAT per DID (once off) R29.00 ex VAT per DID (monthly)	10–15 working days

Common reasons for port delays or rejections

• Account in arrears with current provider
• Number cancelled before porting
• Client has moved exchange areas (e.g. Claremont → Sea Point – inter-exchange ports not allowed)
• Unclear, incorrect, or missing documents
• Number not owned by the customer
• Port submitted maliciously or fraudulently

Basic porting guidelines

• Send all correspondence to porting@wanatel.net (PDF format only).
• Ensure the ID number and signatures match the authorised account holder. Electronic signatures are not accepted.
• Do not cancel existing lines before porting. Once the number has ported, cancel all services with the previous provider to avoid double billing.
• When porting from Telkom, check for linked services (e.g. ADSL or Fax) — these will be lost once the number ports.
• Once a port date is scheduled, it cannot be changed.
• Cancellations must be in writing at least 24 hours before the scheduled date. Late cancellations incur a R30.00 ex VAT penalty per number.
• Ports rejected due to account suspension must be re-submitted with proof of payment.
• EFT payments to Telkom can take up to 4 working days to reflect; allow time before re-submitting.
• Telkom may continue billing for up to 30 days after porting.
• BRI and PRI numbers not ported will be recycled by Telkom and become unavailable.